Support Information

Business Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Weekends: On-Call

On-Call Hours

On-Call hours are from 7:00 AM – 10:00 PM 7 days a week. Depending on the time of day your call will be redirected to our support team or your project manager if available.

Priority I

Site or e-mail not functional. No response from web or e-mail servers at all, for any reason.

Response time (business hours): 15 minutes
Response time (on-call hours): 1 hour

Priority II

Problem with one or more areas of the web site, but site remains accessible.

Response time (business hours): 1 hour
Response time (on-call hours): N/A

Priority III

Copy or image correction, enhancement request, any other inquiry.

Response time (business hours): 4 hours (max.)
Response time (on-call hours): N/A

Work with Us

We are as excited as you are about your project and love to chat!
Don't wait, you are in the right place, simply call 416-717-2238 or complete the form below to get started.

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