Business Hours
Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Weekends: On-Call
On-Call Hours
On-call hours are from 6:00 PM – 8:30 AM 7 days a week.
Depending on the time of day your call will be redirected to our support team or your project manager if available.
Network Status
View recent network updates and statuses here: https://dsdm.ca/network-status/
View our complete SLA here: https://dsdm.ca/cloud-servers-sla/
Network Operations Centre: https://dsdm.ca/toronto-noc/
Critical Updates
Will now be installed weekly, starting at 2AM Eastern on the Sunday of each week. Any reboots, if required, will also take place at this time.
Security Updates
Will now be installed to client devices nightly. A server reboot (If Required) will take place after 2AM Eastern. Security updates are not frequently released, however, when released, require a high-priority to have them installed.
All Other Updates
Will now be installed monthly, on the 15th of each month, starting at 2AM Eastern. Any reboots, if required, will also take place at this time.
Priority I
Site or e-mail not functional. No response from web or e-mail servers at all, for any reason. Managed plans only.
Priority II
Problem with one or more areas of the web site, but web site remains accessible.
Priority III
Copy or image correction, enhancement request, any other inquiry.
Response time (on-call hours): N/A