Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
On-call hours are from 6:00 PM – 8:30 AM 7 days a week.
Depending on the time of day your call will be redirected to our support team or your project manager if available.
View recent network updates and statuses here: https://dsdm.ca/network-status/
View our complete SLA here: https://dsdm.ca/cloud-servers-sla/
Network Operations Centre: https://dsdm.ca/toronto-noc/
Will now be installed weekly, starting at 2AM Eastern on the Sunday of each week. Any reboots, if required, will also take place at this time.
Will now be installed to client devices nightly. A server reboot (If Required) will take place after 2AM Eastern. Security updates are not frequently released, however, when released, require a high-priority to have them installed.
All Other Updates
Will now be installed monthly, on the 15th of each month, starting at 2AM Eastern. Any reboots, if required, will also take place at this time.
Site or e-mail not functional. No response from web or e-mail servers at all, for any reason.
Problem with one or more areas of the web site, but site remains accessible.
Copy or image correction, enhancement request, any other inquiry.
Response time (on-call hours): N/A